We are looking for a

IT Support Specialist

Clinton, CT, USA

Position Title: IT Support Specialist Department: Information Technology Report To: IT Systems Administrator Position Summary: The IT Support Specialist will perform a variety of administrative and IT support tasks for the efficient function of our company structure. Bausch Advanced Technologies, Inc. is a fast-paced manufacturing environment, so timely support is necessary to mitigate downtime or interruptions to machine builds. This is an on-site position.
  • Provide technical & administrative support to the IT Systems Administrator
  • Acts as the point of contact on behalf of the IT Systems Administrator
  • Attend / Host meetings in event of scheduling conflicts or overflow
  • Provision workstations for new hires, including new accounts, replacement hardware, phone setups, and full application configs
  • Maintains a proactive approach to keeping proper working order of all user workstations, including regular security updates, application troubleshooting, software, and hardware upgrades
  • Monitor Help Desk portal for independent assistance of end users. Delegate tasks to Interns where appropriate
  • Maintain Barracuda VOIP system, including extension administration & phone provisioning
  • Provides end user support both remotely and in-person for minor and major computer hardware & software issues. Environment is primarily Windows PCs with 5-10% Mac users in Sales / Marketing roles.
  • Create installation guides & documentation of Standard Operating Procedures
  • Troubleshoot network connectivity issues, safely / efficiently run & repair CAT6 cabling
  • Occasional after-hours participation of scheduled maintenance & projects
  • Associates Degree, equivalent certifications, or equivalent related work experience
  • 2+ years’ experience working in an IT support role
  • Microsoft Active Directory & 365 experience is required
  • Must be dependable, and able to arrive on-time while maintaining excellent communication, organizational, and time management skills
  • Must be a self-starter who is able to multi-task, prioritize, and fill downtime with backlog tasks. Attention to detail / thoroughness is of utmost importance
  • Bonus Experience:
  • HTML or Coding experience such as Java, Python, VB, etc.
  • Microsoft SQL Server maintenance
  • MacOS familiarity for troubleshooting of cross-platform applications
  • Prior Manufacturing environment & ERP system experience

Job typeFull-time

Pay$26-$32 /hr.

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